NOC Network Operations Center Technician

Company Name:
Minimum salary: 60000.00 USD
Maximum salary: 70000.00 USD
Salary period: Annual
SalaryAdditional: Bonus
Two Different Shifts Available:
1) All night shift
2) Will work 2 months of night shifts out of every 5 months, the other 3 months will be day shifts┬
Prestigious Financial Organization has an opportunity for a NOC Technician in their state of art Data Center. The Network Operations Center Technician - will support the day-to-day and project-related activities and on-site functions to ensure successful execution of applications on production, development and disaster recovery systems within the company environment. The position will work with architectural, engineering and support staff resources to ensure data center service levels are met. This position is responsible for monitoring and Tier 1 diagnostics and escalation of operational issues including initial triage and information gathering for support resources and establishment of communications. This includes hardware, operating systems and applications and will leverage industry standard tools and techniques to identify solutions to technology-related issues. The position will be reporting to the AVP of NOC and Data Center Operations.
Meet and maintain dialog with support teams and vendors to support data center operations and projects associated with the data center and operational situations. Monitor Servers, network and applications utilizing standard tools including HP Business Service Manager (BSM), Microsoft System Center Service Manager (ticketing), Solarwinds, System Center Operations Manager, VMWare vCenter, Veeam (Virtual) and IBM Tivoli Workload Scheduler. Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure. Escalate issues according to designated Runbooks Provide Tier 1 support including on-site troubleshooting and escalation of operational issues including network, hardware and software. Incident triage and Critical Situation Management for operations issues. Initial opening of bridge calls, communication to engage resources and vendors to resolve issues. Provide support coordination, escalation and troubleshooting assistance for data center infrastructure including Networking (Firewalls, LAN, WAN, WLAN, Telephony, etc.), Servers (Intel, Unix, etc.) and all other data center infrastructure. Troubleshooting hardware and serving as on-site hands-on resource for data center Participate in resolution and recovery activities and disaster recovery exercises as needed. Maintain data center documentation (diagrams and database updates) and records of all Servers, network and applications. Inventory management of the infrastructure residing in the data center. Support the deployment of hardware within the data center. On-site escort for non-recurring resources (vendors, consultants, etc.) when required. Provide 24x7x365 staff rotation at NOC facility of data center. Shift coverage is required. Hours will include non-business hours, weekends and holidays on a rotating basis. 12-hour shifts on a rotating schedule for most NOC positions. Preparation of Shift Turn-over Reports to provide knowledge transfer of operational issues and requests to the next shift. On-call for escalation for support of a 24x7x365 production data center environment Participate in mentorship and training exercises with the data center technical resources and other related resources. All other tasks as assigned.
Candidate must have excellent written and verbal communication skills as well as interpersonal skills related to working with people and service providers. Candidate must have the ability to interact with support resources, team leaders and vendors in a corporate environment and be a self-starter with the ability to work in a team as well as independently to communicate and resolve problems in a cross-functional environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge and skills required to competently function in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Two to three years of Incident/Problem/Change tracking tool. (Remedy, CA Service Desk, Microsoft Service Manager, etc.) One to two years of experience working in an enterprise support environment. One to two years of (hands-on) experience with at least two enterprise-level hardware (HP, Dell, Cisco, etc.) and at least two enterprise-level operating systems (HP/UX, Linux, Windows and/or Cisco IOS) expected. One or more years of experience in supporting at least two of the following technologies in a production environment required:┬
UNIX (HP/UX and/or Linux), Microsoft Operating Systems (2003 or later), Wide Area Networking/Local Area Networking (Cisco preferred), SAN technology (Hitachi and/or EMC), Database technology (SQL, Sybase, Oracle, etc.) or Monitoring Technologies (Solarwinds, SCOM, SCCM, etc.) General understanding of TCP/IP, DNS, SNMP and routing concepts required. Experience supporting networked applications required. Strong troubleshooting skills are required with experience troubleshooting distributed software and hardware as well as application problems. One or more years of experience with enterprise monitoring tools is required. (Solarwinds, SCOM, HPSIM, SCCM, etc.) Experience with backup and batch scheduling programs and the associated processing. (Symantec NetBackup and TWS job scheduler a plus; Tier 1 troubleshooting and job restarts will be the primary functions). Ability to work with other data center resources and third party vendors. Familiarity with ITIL (or other) Service Management methodology framework principles a plus.
Associate's degree in Computer Science or related field or equivalent (two to four years) industry experience required.

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