Technical Support Rep - Temp

Req ID: 7461

Sloan is the world s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

We have an immediate need for a Technical Service Representative at our global headquarters in Franklin Park, IL. This position will act as the "front line" of our Flushmate division by providing a positive experience for all who contact the company while creating a balance between the job at hand and relationship and rapport building activities. Answers and handles product related inquiries and issues with a positive attitude to ensure a superior level of customer service. Exemplify self motivation by going above and beyond standard job duties whenever necessary.


  • Answer inquiries regarding product technical issues, troubleshooting, installation, application, preventative and corrective maintenance. Inquiries lead to the need to enter orders and returns for warranty material as deemed necessary based on inquiry regarding product technical issues. Record all customer provided data to ensure Flushmate records are current and any pertinent informaiton relating to the customer or site is keyed into the database.
  • If necessary agents determine and identify when an Authorized Service Provider is needed. This would lead to work order creation and communication to ensure the ASR provides the necessary work.
  • Provide product training for internal and external customers
  • Act as a liason between Flushmate's customers and our internal departmenrts such as Quality, Engineering and Manufacturering with relation to product issues, information and installations.


  • High School Graduate
  • Customer Service related background
  • Experience with computers : Microsoft Office - Word, Outlook, Excel
  • Excellent communication skills and problem solving abilities.
  • Technical Learning
  • Good listening skills
  • Exemplifies patience and composure
  • Conflict Managmenet
  • Time Management
  • Approachable


  • Moderate/Advanced understanding of plumbing systems
  • Strong Presentation Skills
  • SAP Experience
  • Minimum 3 years experience
  • Ability to Mulitask
  • Good Interpersonal Skills
  • Action Oriented
  • Compassionate
  • Perservarence
  • Ability to learn on the Fly
  • Organized

We offer a highly competitive compensation and benefits package, including:

  • Medical, dental, vision, Rx coverage for employee plus eligible dependents
  • Life and AD & D insurance, dependent life insurance, long term disability, and HSA, FSA
  • Employer matching 401K, PTO, holidays, EAP, wellness programs, on-site medical staff and fitness center

We Are Proud Partners With the Chicago Cubs:

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world


For additional company information please visit our website at.

We Are An Equal Opportunity Employer.

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